Short answers below. Stuck? WhatsApp us.
How long does installation take?
About 10 minutes: peel, stick the plate, open the app, scan to connect.
Do I need any tools?
No. Industrial adhesive only—no drilling, screws, or landlord permission.
What surfaces does the plate stick to?
Smooth, clean, dry surfaces: metal gates, concrete, wood, tiles. Dust or rough paint can weaken stick.
Is there a monthly subscription?
No. Pay once for hardware. After year one, optional support renewal is $10/year—not required.
How do I pay?
Mainly M-Pesa (STK prompt on your phone). We also take card and bank transfer.
Do you offer refunds?
Yes—full refund within 14 days if the plate is undamaged.
What's included in 'Support'?
WhatsApp help, firmware updates, and replacement parts if something fails.
Can I upgrade my plan later?
Yes—pay the difference to move up tiers anytime.
Does M-Pesa work?
Yes. You get the STK prompt, confirm the amount, and you are done.
Does my visitor need to download an app?
No. Camera on the QR code opens a normal web page—no App Store or Play Store.
What if my visitor has an old phone?
Any smartphone with a camera and browser works—including older Tecno and Infinix on Android 7+.
Can I see the visitor before letting them in?
Yes. Live video the moment they scan; talk to them before you tap Let in.
What happens if my internet goes down?
Both sides need internet. If you are offline, guests see ‘User unavailable’ and can call your number instead.
Does it work on both Apple iPhones and Google Android phones?
Yes. Hodi runs on iOS and Android; guests can scan from any camera phone.
Can I use it if I’m travelling internationally?
Yes—with data or Wi-Fi where you are, calls work as usual.
WhatsApp 8am–8pm — replies usually within minutes.
500+ Nairobi households use Hodi.